Meet The Team
The Person Who Quotes You Is the Person on Your Roof.
That's Jamie on the left and Louie on the right, the two people who will actually turn up at your house. Jamie has spent nearly twenty years in plumbing, the last nine fitting nothing but heat pumps. He designs every system and he's on the tools for every install, so the person who surveys your home is the same person who commissions it, and the same person who answers the phone if you ever need him.
It's a deliberately small team. No subcontractors, no rotating crews you've never met, just Jamie and Louie on the job from the survey through to the handover. Jamie is Heat Geek verified and qualified to Level 3 in heat pump design, and he's the sort who would rather change something he isn't happy with than leave it and hope you don't notice. Every job is left clean, tidy, and exactly as he'd want it in his own home.
Alongside him is Louie, his apprentice, learning the trade the right way, on real installs, under Jamie's eye every step. Because doing this properly isn't only about the next job. It's about bringing the next generation of installers up to the same standard.
We're not here to sell you a box and disappear. We're here to build a relationship you'll be glad you started, and to be the people you can call, by name, for years to come.
At Heat Pumps Specialists, quality isn't a promise we make. It's the one we stand behind.
Heat Geek Accredited: The Standard That Actually Matters
MCS tells you an installer can legally do the work. Heat Geek tells you they actually know how.
Heat Geek accreditation requires over 120 hours of rigorous, assessed training covering heat loss calculations, hydronics, system design and flow temperatures, the exact skills that determine whether a heat pump performs correctly or fails. Engineers pass on-site practical assessments evaluated by Heat Geek's in-house team, not a written exam, not a fee payment, and sign a strict code of conduct covering integrity and professionalism.
What Heat Geek Accreditation Means For You
Heat Geek certified installations are more than 30% more efficient than the national average. And every one comes with the 2-Year Performance Guarantee, the only guarantee in the industry that covers performance, not just parts. If your system does not operate at or above the efficiency quoted, it is fixed free of charge. Not argued about. Fixed.
Why MCS Alone Is Not Enough
MCS certification is a legal requirement to access the BUS grant. Any installer can obtain it by meeting paperwork compliance standards. It does not test installation quality, system design competence, or heat loss calculation accuracy. It is a floor, not a ceiling, which is why "MCS certified" appears on the website of every installer in those horror stories too.
MCS Certified & BUS Grant Registered
Your installation is MCS certified and BUS registered through the Heat Geek platform, which is exactly what your grant and your certificate depend on. So you get every bit of the official paperwork and grant eligibility you'd expect. We just refuse to pretend those tick-boxes are the proof of quality. The proof of quality is above, and in the winter bill data.
Real, Verified Reviews You Can Actually Check
Every review on our Google profile is a real, named customer, where nothing can be quietly filtered or faked. Read the ones that describe what happened after the install went in, and how quickly Jamie came back when something needed a tweak. That is where this market separates the good installers from the rest.
All Engineers Directly Employed, No Subcontractors
No subcontractors introduced after the survey. No handoffs to teams you have never met. The person who quotes is the person who installs.
Quality Control & Accountability
Directly employed engineers mean one chain of accountability that starts at your survey and never breaks. When a company subcontracts, responsibility diffuses, which is exactly how "they are lovely and nice when they want to take your money and after that you're on your own" happens.
Fixed Written Quotes With No Surprises
Gross cost, £7,500 BUS grant, net price, three line items on one document, produced only after the heat loss survey. The price you are given is the price you pay.
Named Engineer On Every Job
You will know your engineer's name before installation day. The person you met at the survey is the person on your roof, and the person who answers when something needs attention in November.
Post-Installation Support & Warranty
A documented snag response commitment: a named contact and a response time in writing, not a general enquiries inbox. An annual service visit by the same team. The 2-Year Performance Guarantee on top of manufacturer parts warranties. We have returned to complete snag work the same week it was reported, including during winter, and our customers say so in public reviews.
- Named contact: a person, not a ticket queue.
- Written response-time commitment: in your handover pack.
- Annual servicing: by the engineers who installed the system.
- 2-Year Performance Guarantee: covering performance, not just parts.
Free Heat Pump Cost Estimate
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Heat Geek Accredited · MCS Certified · BUS Grant Registered · Manufacturer-Approved · All Engineers Directly Employed